Privacy Policy

1. Controller

VeloCarbide, Survey No. 26, Plot No. 1, Sub Plot 1/A, Shapar-Veraval, Rajkot, Gujarat 360026, India (we, us, our) is the data controller for personal data collected through this website.

2. Data We Collect

When you submit a supplier inquiry, contact form or newsletter subscription, we collect:

• Name, company name, job title
• Email address and telephone number
• Country of location
• Material descriptions and uploaded files (photos, documents)
• IP address, browser type and usage data (via analytics)

3. How We Use Your Data

We use your data to:

• Respond to supplier inquiries and provide procurement offers
• Process and fulfil procurement transactions
• Send confirmation emails and transaction updates
• Comply with legal and regulatory obligations
• Improve our website and services (anonymised analytics only)

4. Legal Basis (GDPR)

We process your data on the basis of:

• Contract performance — to process inquiries and transactions you initiate
• Legitimate interests — to improve our services and communicate with business contacts
• Legal obligation — to comply with applicable regulations
• Consent — for newsletter subscriptions (you may withdraw consent at any time)

5. Data Sharing

We do not sell your personal data. We share data only with:

• Logistics partners arranging material collection (name, address, contact details only)
• Payment processing partners (for transaction settlement)
• Email service providers (for transactional communications)
• Regulatory authorities where legally required

6. International Transfers

Data submitted through our website is processed in India, where VeloCarbide is headquartered. We apply appropriate safeguards for any transfers from the European Economic Area, including standard contractual clauses where applicable.

7. Data Retention

We retain inquiry and transaction data for 7 years to comply with commercial record-keeping requirements. Marketing data (newsletter subscriptions) is retained until you unsubscribe.

8. Your Rights (GDPR)

If you are located in the EEA or UK, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Request erasure of your data (subject to legal obligations)
• Object to processing for direct marketing
• Request data portability
• Lodge a complaint with your supervisory authority

To exercise these rights, contact us at sales@velocarbide.com.

9. Cookies

We use essential cookies for website functionality and analytics cookies (with consent) to understand website usage. See our Cookie Policy for details.

10. Contact

For privacy-related questions, contact us at sales@velocarbide.com.